to be married to a dispatcher…
The following is an excerpt of a typical phone conversation between me and my husband when I’m at work and he’s calling from home or his work.
“Hello- Nameless Police Department”
“yah, is Denise in?”
“hi, it’s me”
“oh… whatcha doin’?”
“sitting” (i always say this or “working”-lol!)
“i see. anything else?”
“surfing the internet… duh!”
“of course you are! Hey, do you – “
“Hold on!”
Keith hears muffled radio traffic
“okay, what were you saying?”
“i wanted to know if -”
“i can’t hear you!”
“i wanted to know if- “
“Hold On again!”
more muffled radio traffic
“arrgh! <insert any cop’s name here> killing me! okay, sorry, what were you saying?”
Keith tries speed talking now “i wanted to know if you know where the -”
“GAH! HOLD ON AGAIN!”
Keith waits impatiently on hold while I dispatch a call…
denise’s crabby voice in full swing now “Quickly- WHAT DO YOU NEED?!?”
“nevermind, it’s not that important” [translation: it's not important enough to continue this conversation anymore]
Now, in addition to radio traffic and phones coming in, bear in mind our phones are CRAPPY – our phone guy Mike (an original PacBell guy from years past), just informed us today that this new phone system the city bought is an IP system- meaning instead of phone lines, voice is now going over the data lines used for internet and our intranet. Sound quality sucks. And this is apparently ”the next big thing” as far as phone technology goes- unfortunately. It’s cheap. So what if the dispatcher can’t hear what you’re saying!
But i’m not the most patient soul and personal phone calls when i’m at work don’t usually last long because of the quality of the line and conversation! My job is to deal with interruption, assess the interruption, prioritize the interruption and then resolve the interruption. After doing this for 17 years, you’d think i’d be used to interruption by now.
So, when Keith’s one of the interruptions that gets interrupted, he gets the honest denise whose crabby self lets loose. I just thought i let you all feel sorry for Keith today!









